FAQ

User & Account Management (Admin)

• [Admin] How can I change other users' password?
• [Admin] How can I change my own password?
• [Admin] How do I appoint default facet values?
• [Admin] How do I appoint fixed facets?
• [Admin] How do I appoint a Unit to a new/existing user?
• [Admin] How can I create a new Unit?

See all 7 articles

Integrations & Mapping

• [Bullhorn users only] - How do I re-authenticate my Bullhorn user accounts?
• Where do I find my existing mapping matches?
• How do I match mapping values in bulk for automated mapping?
• How do I match mapping values for automated mapping?

Job Posting Lifecycle & Status

• How do I remove vacancies from Vonq Job Post?
• What happens after a channel duration expires?
• When does a job expire? How is the job taken offline? Do I need to take any action within my ATS/VJP/JB?
• How can I make sure that my jobs are not refreshed?
• What's the difference between "Post"; "Refresh" and "Renew"?
• How do I see if my job posting has an error message?

See all 7 articles

Reporting & Analytics

• How can I create/analyze posting reports?

Branding (logo) & Account Settings

• Where can I change my logo on account level?

Channel Management

• How do I request a new channel?
• Where do I add the user credentials per channel?

Credits & Billing

• Where can I find my available credits?

Support tickets

• How do I create a support ticket?